Refund Return & Exchange Policy Policy

​​​

We want you to love the gear you get from us. If something isn’t right, we’ve got your back. Please read through our return and exchange guidelines below:

 Returns & Exchanges

• You may request a return or exchange within 14 days of receiving your order.

• Items must be unused, unwashed, and in original condition (no wear, no damage, no weird smells).

• To start a return, contact us at Storiesthroughstorms@gmail.com with your order number and a brief description of the issue.

 

Apparel & Wearables

• Wrong size? No problem — we’ll exchange it as long as the item is still in stock.

• If your size isn’t available, we can offer store credit or a refund.

 

Limited-Edition / Signed Items

• These items are non-returnable unless they arrive damaged or defective, due to their limited nature.

 

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

• If we made a mistake — we’ll cover everything.

 

 Damaged or Defective Items

If your order shows up damaged, misprinted, or otherwise cursed by the mail demons, contact us within 7 days with photos. We’ll replace it ASAP.

 

Refunds

• Refunds are issued to the original payment method.

• Once the returned item is received and inspected, please allow 3–7 business days for processing.

 

Non-Returnable Items

• Digital downloads

• Gift cards

• Clearance items (marked final sale)

 

Need Help?

For any issues, reach out to Storiesthroughstorms@gmail.com — we’re here to help make sure your experience rocks just as hard as our music.